Order Placement Process

To complete your purchase, simply follow these easy steps:
  1. Browse and select products: Explore our product range to find the items you intend to buy.
  2. Add to cart: Click the "Add to Cart" button for each selected product.
  3. Review your cart: Before checking out, go to your cart page to confirm product details, quantity, and pricing to ensure no errors.
  4. Finalize your order: Click "Proceed to Checkout", enter your delivery information, select a suitable payment method, and complete the transaction to confirm your order.

Payment Security Guarantee

Ensuring your payment security is our top priority! We protect your financial data through two core methods:
  1. Our payment system has obtained PCI-DSS (Payment Card Industry Data Security Standard) certification, fully complying with global security standards for credit card data processing.
  2. We adopt end-to-end encryption technology to comprehensively protect your credit card information, billing address, and other payment-related details. You can rest assured that all transactions are 100% secure.

Shipping & Delivery Timeline

Order fulfillment consists of two stages:
  1. Order Processing: After your order is confirmed (usually within 12 hours of payment completion), we will finish processing the order and arrange shipment within 2 business days.
  2. Delivery Period:
    • Domestic orders: Standard delivery typically takes 3–8 business days.
    • International orders: Delivery time generally ranges from 5–22 business days, depending on the destination and customs clearance procedures.

Order Tracking Service

We provide real-time order tracking functionality:
  1. After your order is shipped, we will send a tracking number to the email address you registered. This information is also available in the "Order History" section of your account.
  2. You can enter this tracking number on the official website of the shipping carrier (e.g., UPS or DHL) to check the current status of your order and the estimated delivery date.

Shipping Fee Instructions

All orders are eligible for free standard shipping—there is no minimum order value requirement, and no additional shipping fees need to be paid.

Product Assembly Instructions

No self-assembly is required for the products! All items are fully assembled before shipment. You only need to unpack the product—no tools or extra steps are needed, and it will be ready for use in approximately one minute.

Return Policy

All products are covered by a 30-day return guarantee:
  1. If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product.
  2. We bear all logistics costs associated with returns; no additional fees will be charged to you.

Customer Service Contact Information

You can contact our customer service team via the following email:
  • Email Address:leahguy16666@gmail.com
  • Tip for Faster Response: Please include your order number (if available) in the email and clearly describe your issue (e.g., order inquiries, return requests) to help us resolve your problem more quickly.
  • Response Time: We will reply to your inquiry within 48 business days (Monday–Friday, excluding public holidays).